Troubleshooting
I Can't Access a Feature I Expect to Have
Troubleshooting guide for when a Strova feature isn't visible or accessible to you.
If a feature you expect to use isn't showing up in Strova, one of these is usually the reason.
The Feature Requires a Higher Plan
Some features are only available on the Business plan:
- Multiple teams — Startup is limited to one team
- Readonly members — Business only
- Project hours tracking — Business only, and only for multi-project teams
Fix: Check your current plan in Settings → Billing. If you need Business features, upgrade your plan.
The Feature Requires a Higher Role
Some features are only visible to certain roles:
| Feature | Required role |
|---|---|
| Analytics dashboard | Admin, Owner, or Team Lead (own team) |
| Employee reports | Admin, Owner, or Team Lead (own team) |
| Billing settings | Owner only |
| Org schedule settings | Admin or Owner |
| Team schedule settings | Team Lead, Admin, or Owner |
Fix: Check your role in Team Management → Employees. If you need a higher role, ask your org owner or admin to update your permissions. See Understanding roles.
Your Account Is in a Readonly State
If your organization's trial has expired or the subscription lapsed, the account enters a readonly state where most features are disabled.
Fix: Go to Settings → Billing and reactivate your subscription. See What happens when your trial ends.
You're Not on the Right Team
Some features are team-scoped. Project hours tracking and the DSM Board are specific to teams. If you're not on the relevant team, you won't see its data.
Fix: Ask an admin to add you to the team in Team Management → Teams.
Still Can't Find It?
If none of the above applies, try a hard refresh (Ctrl+Shift+R / Cmd+Shift+R). If the feature is still missing after that, contact Strova support with a description of what you're looking for and what you see instead.